Shipping & Returns

Excellent Customer Service is what we strive for!

Shipping

Greece

Orders shipped within Greece are dispatched via courier service thus ensuring prompt and safe delivery.
Please note, that as all of our jewellery is handmade, an order requires three (3) to six (6) working days before dispatch.

Europe

For shipments to countries within the European Union orders dispatch as a registered parcel, via Hellenic Post Office.
Delivery time is between 3 (three) and 5 (five) working days.

U.S.A. – Asia – Australia

Shipments to countries outside the European Union dispatch as a registered parcel, via Hellenic Post Office.
Delivery time is between 10 (ten) and 12 (twelve) working days.

Please note that orders placed during Greek National Holidays, are processed the next working day.
For orders placed on or by
 August 15th you will be receiving a notification email, with estimated date of dispatch.

Returns & Exchanges

Striving to always provide our customers with the best customer service, our company offers a return/exchange policy.
A product may be returned, in order to be replaced by another, of the same pecuniary value.

Should a client wish to return a product he/she must inform us, within 7 calendar days of receipt of product, by one of the following manners:
• Phone call: +30 213 028 7170
• Email: [email protected]
• By filing out our Contact Form HERE

We will process your request and get back to you, within 2 working days.

Please note:
• A product can only be replaced if it is not damaged or altered in any way.
• Custom made orders are NON RETURNABLE / REFUNDABLE.
• Product to be returned must be accompanied by the original receipt of payment/invoice and original packaging (where applicable).
• Client is responsible for shipping charges of both product returned to our company, as well as the replacement product.
•Products can only be exchanged for another product and not for money
•Returns/Exchanges are not done through regular post.